Politique de remboursement

Return Policy

In accordance with Article L. 221-18 of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase. Any request must be made within 14 days of receipt and sent to contact@selrina.com. Returns are accepted only after prior approval by our team.

Once your request has been approved, we will send you a shipping label along with the necessary instructions. Items sent back without a prior request will not be accepted. We recommend using a tracked service, as we cannot be held responsible for parcels lost or damaged during the return.

Exception: Opened Cosmetic Products

In accordance with Article L. 221-28 of the Consumer Code, beauty and makeup products that have been opened or used after delivery cannot be returned for hygiene reasons. The right of withdrawal therefore does not apply to unsealed products.

60-Day Money-Back Guarantee

Every order includes our 60-day money-back guarantee, at no extra cost. Try it for 60 days: if you are not happy, contact us within 60 days of receipt at contact@selrina.com and we will refund the price of your product to your original payment method.

Delivery Guarantee

If your parcel is not received within the stated timeframe, contact us within 30 days of the estimated delivery date. After verification with the carrier, a full refund will be issued within 14 days in the absence of proof of delivery. If your parcel is received visibly damaged, note your reservations with the delivery person and contact us within 48 hours with photos. A reshipment or a refund will be issued according to your preference.

Defective Products or Order Errors

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. Contact us within 7 days of receipt, attaching a photo of the product concerned. In this case, SELRINA will cover the return shipping costs and offer you an exchange or a full refund.

Refunds

We will notify you as soon as your return has been received and inspected. If the refund is approved, you will be refunded to your original payment method within 5 to 10 business days depending on your bank. If more than 15 business days have passed since approval, contact us at contact@selrina.com.

------------------------------------------------------------------------------------------------

Mediation: In accordance with Article L.612-1 of the Consumer Code, in the event of an unresolved dispute, you may use the consumer mediator free of charge: CM2C, 14 rue Saint Jean, 75017 Paris, www.cm2c.net